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Mad Marvby Marv EleazerMay 15, 2013

3 ‘P’s of F&I

His Madness covers three items you won’t find in any new-hire training manual but are critical to your career in F&I. Together, they make up the unwritten rules of life inside a dealership.

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Done Dealby Gregory ArroyoApril 15, 2013

Where’s the Transparency?

The editor doesn’t like to be ignored, and he continues to lay into the CFPB for not heeding its own call for transparency.

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Mad Marvby Marv EleazerApril 15, 2013

Rehashing an Old Topic

His Madness opens up with a few thoughts on rehashing deals, then offers tips on how to get the right call the first time.

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On the Pointby Jim ZieglerApril 15, 2013

Battle Lines Drawn

‘Da Man’ has his game face on and issues a warning to all vendors requiring DMS connections. He also has a message to dealers: ‘Let’s go to war.’

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On the Pointby Jim ZieglerMarch 20, 2013

Notes from NADA

‘Da Man’ is feeling good about the year after his annual visit to the NADA Convention and Expo. He also is feeling good about Ford, but not so much about Carfax.

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Sales Driverby Cory MosleyMarch 20, 2013

4.5 Success Drivers for 2013

Now that the big annual convention has passed, it’s time to assess what was learned and how we can put it to work immediately. The magazine’s resident sales strategist weighs in.

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Mad Marvby Marv EleazerMarch 20, 2013

Preventing the Unexpected

His Madness recounts a little history lesson before offering a primer for snuffing out bad habits and making positive changes.

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Done Dealby Gregory ArroyoMarch 20, 2013

Unified Front

Regulators are looking at our business, but the editor doesn’t think we have anything to fear — that’s if we’re ready to become part of the solution.

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Mad Marvby Marv EleazerFebruary 5, 2013

A Newbie’s Guide to F&I

When His Madness asked his F&I friends to provide some words of wisdom to F&I newbies, he found a few nuggets of advice for grizzled vets as well.

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Sales Driverby Cory MosleyFebruary 5, 2013

Dead or Alive?

The magazine’s sales expert convenes a brain trust to ponder the fate of e-mail marketing in the age of social media.

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On the Pointby Jim ZieglerFebruary 5, 2013

One Last Thrill

The unveiling of new car models is less thrilling today than it was back in 1964. ‘Da Man’ spells out why that is and puts retirement rumors to rest.

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Done Dealby Gregory ArroyoFebruary 5, 2013

Talk to Me

The editor finds himself in an objection-handling exercise when co-workers reveal their deepest fears about the F&I office.

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