Blogs

ACE Space

Gil Van Over of Automotive Compliance Education (ACE) tackles your most pressing regulatory concerns...

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Done Deal

F&I and Showroom editors go beyond the headlines to uncover new stories and emerging trends in the w...

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F&I Matters

Working F&I and compliance director Lori Church has the insights and advice you need to face any cha...

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Peak Performance

Rick McCormick pushes F&I professionals to the heights of success with a focus on training, complian...

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So Here's the Deal•by Ron Reahard•December 10, 2015

[Video] The Average LIfecycle Close

The magazine’s resident F&I pro offers a close designed specifically for car buyers who believe whatever issues they face will occur within the factory warranty’s coverage period.

Done Deal•by Gregory Arroyo•December 8, 2015

Watch Your Fee

The editor questions the South Carolina Supreme Court’s ruling that a dealer’s doc fee violated state law despite being certified by a state agency.

Done Deal•by Gregory Arroyo•November 20, 2015

We Got Them Wrong

The editor delves into a hot topic that was raised at Industry Summit but is too often overshadowed by all the talk about Millennials. By Gregory Arroyo

On the Point•by Jim Ziegler•November 14, 2015

Prospect Holding On Line One

‘Da Man’ returns with a reality check for dealers who have never considered what happens when a customer calls their store.

So Here's the Deal•by Ron Reahard•November 14, 2015

[Video] Perfect Timing

Aside from selling VSCs on the service drive, the magazine’s F&I wiz says there are five other opportunities to capture a missed service-contract sale.

Mad Marv•by Marv Eleazer•November 14, 2015

No Demo, No TO

His Madness says the test drive isn’t obsolete. He explains why working a deal without one is a wasted effort for everyone involved.

So Here's the Deal•by Ron Reahard•October 19, 2015

The Follow Up

The magazine’s F&I wiz lays out a plan for re-pitching a service contract to customers who declined the product at the time of delivery.

Mad Marv•by Marv Eleazer•October 13, 2015

Keep ’Em Separated

His Madness has a message for Sonic Automotive about its one-touch experience. He even offers an alternative way to bring together sales and F&I.

Done Deal•by Gregory Arroyo•October 13, 2015

Reporter Turned Advocate

The editor reflects on his time with the magazine and realizes how closely connected he is to the people he covers and the industry he serves.

Mad Marv•by Marv Eleazer•September 18, 2015

The ABCs of Customer Acceptance

His Madness profiles Type-D customers, buyers who show a total lack of interest in you, your sales process and whatever product you present.

So Here's the Deal•by Ron Reahard•September 18, 2015

Circling Back

Accepting a customer’s objection doesn’t mean you can’t circle back. The magazine’s F&I wiz shows a California F&I manager how it’s done.

On the Point•by Jim Ziegler•September 18, 2015

500-Car Pileup

Da Man ponders a future where all cars are driverless — and prone to hackers. He calls on automakers to get serious about securing their vehicles.

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