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ACE Space

Gil Van Over of Automotive Compliance Education (ACE) tackles your most pressing regulatory concerns...

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Done Deal

F&I and Showroom editors go beyond the headlines to uncover new stories and emerging trends in the w...

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F&I Matters

Working F&I and compliance director Lori Church has the insights and advice you need to face any cha...

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Peak Performance

Rick McCormick pushes F&I professionals to the heights of success with a focus on training, complian...

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Done Deal•by Gregory Arroyo•December 1, 2010

F&I’s Code Red

Do you disclose the base payment on your menu? If you don’t, the editor lends his thoughts on why you should.

Sales Driver•by Cory Mosley•October 29, 2010

To BDC or Not to BDC

Whatever you’re calling your business development center these days, it’s the one department your dealership can’t be without.

Mad Marv•by Marv Eleazer•October 29, 2010

The Slump Cure

Slumps are just part of life, whether it’s in sports or in the F&I office. How long one lasts is really up to you.

Done Deal•by Gregory Arroyo•October 29, 2010

The Internet: False Prophecy or Holy Grail?

'The customer is always right' is a tried-and-true retail philosophy, but the editor questions whether that holds up when it comes to Internet sales.

Sales Driver•by Cory Mosley•October 4, 2010

It’s in the Presentation

Presentation always matters. The question is, how good are you at presenting your dealership over the phone, in the showroom and online?

Mad Marv•by Marv Eleazer•October 4, 2010

The Overlooked Asset

No one likes to be judged, especially by an outsider. But there’s at least one outsider to whom you might want to tune in.

Done Deal•by Gregory Arroyo•October 4, 2010

Finding GMAC Insurance

It’s clear the company formerly known as GMAC Financial Services is on the rebound, but what about its insurance unit? Well, the editor gets the scoop.

Done Deal•by Gregory Arroyo•August 30, 2010

Being the Consumer

‘Be easy to do business with’ isn’t just some trainer-created slogan; it’s what today’s market demands.

Mad Marv•by Marv Eleazer•August 30, 2010

The Truth About PVR

F&I’s from-the-trenches columnist says there might be more to calculating PVR than simply dividing F&I gross by monthly retail sales.

Sales Driver•by Cory Mosley•August 30, 2010

A Basic Problem

Getting back to basics is good for slumps, but they do nothing to push you forward. F&I’s sales columnist weighs in.

Done Deal•by Gregory Arroyo•August 24, 2010

Sonic Employs No-Haggle Policy for F&I

Is Sonic’s no-haggle F&I policy good for the industry? Other dealer groups have tried it, including the Gunn Auto Group in San Antonio. Find out what the editor has to say about Sonic's new pricing strategy.

Done Deal•by Gregory Arroyo•August 11, 2010

Taking Back Our Industry

Sick of companies, consumer groups and the media profiting from our industry's unsavory past? Maybe it's time you did something about it.

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