Blogs

ACE Space

Gil Van Over of Automotive Compliance Education (ACE) tackles your most pressing regulatory concerns...

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Done Deal

F&I and Showroom editors go beyond the headlines to uncover new stories and emerging trends in the w...

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F&I Matters

Working F&I and compliance director Lori Church has the insights and advice you need to face any cha...

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Peak Performance

Rick McCormick pushes F&I professionals to the heights of success with a focus on training, complian...

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Done Deal•by Gregory Arroyo•June 1, 2015

Watch Your Speed

After buying a new car, the editor pumps the brakes on calls for a speedier transaction.

Mad Marv•by Marv Eleazer•May 1, 2015

Inspired by all the preparation and care going into the new repair facility at his store, His Madness breaks down the six things he does to ensure his customers get the professional experience they deserve.

Done Deal•by Gregory Arroyo•May 1, 2015

For the Record

The editor is forced to make a clarification after getting stung by curious phrasing in the FTC’s press release announcing Operation Ruse Control. He concludes that the agency has F&I in its sights.

So Here's the Deal•by Ron Reahard•May 1, 2015

[Video] The Two-Part Objection

An F&I professional from Missouri is having trouble with customers who say they don’t need and can’t afford a service contract. The magazine’s F&I wiz weighs in.

On the Point•by Jim Ziegler•May 1, 2015

Showroom Showdown

Every great Western had a great villain, but Da Man says not every dealership needs a Lee Van Cleef sitting in the finance office.

Done Deal•by Gregory Arroyo•April 3, 2015

GM’s Message to F&I

The editor says GM’s decision to reduce terms on its powertrain warranty and visits under its maintenance program is just another reason F&I is here to stay.

Mad Marv•by Marv Eleazer•April 3, 2015

Bluetooth Blues

While His Madness longs for the good old days of push-button radios, recent stats on vehicle dependability have him rooting on OEMs to add more tech.

So Here's the Deal•by Ron Reahard•April 3, 2015

[Video] Overcoming the Warranty Objection

The magazine’s resident F&I wiz tackles a question about how to show the value of a service contract when the customer believes the warranty provides enough coverage.

On the Point•by Jim Ziegler•April 3, 2015

A Battle Rages

The war of words between the CFPB and a Congressional Committee this past March conjures up an old Bob Dylan tune for Da Man, who offers his take on what the bureau is really after.

Mad Marv•by Marv Eleazer•March 9, 2015

What Slump?

His Madness advises slumping F&I pros to channel their inner Yogi and get back to business.

So Here's the Deal•by Ron Reahard•March 9, 2015

[Video] Creating Interest

The magazine’s resident F&I wiz says answering the customer’s true objection to extended coverage is just a matter of creating real interest in the product.

On the Point•by Jim Ziegler•March 9, 2015

A Dying Breed

‘Da Man’ is impressed with all the latest technology entering the F&I office, but he wonders if the push to update the experience could lead to the extinction of the F&I closer.

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