Blogs

ACE Space

Gil Van Over of Automotive Compliance Education (ACE) tackles your most pressing regulatory concerns...

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Done Deal

F&I and Showroom editors go beyond the headlines to uncover new stories and emerging trends in the w...

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F&I Matters

Working F&I and compliance director Lori Church has the insights and advice you need to face any cha...

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Peak Performance

Rick McCormick pushes F&I professionals to the heights of success with a focus on training, complian...

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On the Point•by Jim Ziegler•December 17, 2014

Haters Will Hate

Da Man doesn’t believe customer satisfaction drives repeat business, but he does believe it drives a dealership’s ability to capture today’s Internet shopper.

Done Deal•by Gregory Arroyo•December 17, 2014

Don’t Underestimate the CFPB

The editor reports on a new study that slams the CFPB’s examination of dealer participation, but he wonders if it will do much to slow the bureau down.

Mad Marv•by Marv Eleazer•November 7, 2014

Stay the Course

His Madness discovers that staying the course not only applies to navigating the high seas; it’s also the best course of action when navigating the daily challenges faced in the F&I office.

On the Point•by Jim Ziegler•November 7, 2014

Achieving the Big Numbers

Da Man says there are four ways to increase profit by $100,000 a month overnight, but each one requires two critical elements to make it happen.

Done Deal•by Gregory Arroyo•November 7, 2014

Marketing Gone Bad

A lead provider’s ad campaign leaves the editor wondering whether the company thought no one was paying attention or deliberately bit the hand that feeds it.

Mad Marv•by Marv Eleazer•October 8, 2014

A Prepared Mind

His Madness is back in action after Industry Summit, where he found some inspiration in the go-getter attitude of a first-time attendee.

Done Deal•by Gregory Arroyo•October 6, 2014

Entering the Virtual F&I Office

Facebook is in the spotlight this month, and the editor believes new ad tools the social network is offering can help the F&I cause.

Mad Marv•by Marv Eleazer•September 15, 2014

Stop Scoreboard Watching

His Madness says the only person you need to measure yourself against is you. So stop worrying about what others are doing, and start examining your performance numbers.

On the Point•by Jim Ziegler•September 15, 2014

A Bustle in Your Hedgerow

Da Man lists a few of the hits on the FTC’s latest album, ‘Deceptive Dealer Advertising.’

Done Deal•by Gregory Arroyo•September 15, 2014

F&I Goes Retro

The editor has a theory that may explain why some of F&I’s classic closes are making a comeback.

Mad Marv•by Marv Eleazer•August 13, 2014

Separating Fact From Fiction

Is the F&I menu a compliance tool? His Madness doesn’t think so, but he’ll pose that question to compliance experts and menu developers at Industry Summit 2014.

On the Point•by Jim Ziegler•August 13, 2014

Defensive Posture

There are many reasons customers say they need to think about a purchase decision. Da Man says the key is not to treat that response as the customer’s true objection.

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