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ACE Space

Gil Van Over of Automotive Compliance Education (ACE) tackles your most pressing regulatory concerns...

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Done Deal

F&I and Showroom editors go beyond the headlines to uncover new stories and emerging trends in the w...

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F&I Matters

Working F&I and compliance director Lori Church has the insights and advice you need to face any cha...

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Peak Performance

Rick McCormick pushes F&I professionals to the heights of success with a focus on training, complian...

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Peak Performance•from Rick McCormick•July 30, 2020

Empathy Trumps Everything

If you treat a customer with empathy and respect, you will have created a customer for life. Use these three tips to get out of your own head and into theirs.

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ACE Space•from Penny Bell•July 21, 2020

Dealership Uncovers Payment Packing Scheme

Following a few simple recommendations puts a dealership one step closer to a solid, defensible compliance strategy.

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F&I Matters•from Lori Church•July 15, 2020

Rising from the Ashes

Amidst all the chaos, believe in yourself and your talent, learn from the challenges, and stay positive. Just like the phoenix who rises from its ashes, we can also become better and stronger on the other side of this.

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Peak Performance•by Rick McCormick•July 9, 2020

Someday: The Worst Day of the Week!

While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.

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ACE Space•by Gil Van Over•June 23, 2020

Prepare for Financing Contraction

While the processes necessary to complete digital remote deliveries have been available for a while, dealers were slowly transitioning from paper-driven to digital. Coronavirus has accelerated that transition in many dealerships.

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Peak Performance•by Rick McCormick•June 23, 2020

Pruning Time!

Today’s reality is presenting us with both challenging times as well as countless possibilities. Success is reserved for those that dare to prune their process to assure future growth in skills and profits.

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F&I Matters•from Lori Church•June 2, 2020

Slow Down to Speed Up

We’ve all heard scary stories of identity theft and the stolen cars resulting from it. We need to slow down to speed up and use all the tools in our arsenal to prevent identity theft.

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ACE Space•from Gil Van Over•May 26, 2020

Kicking the Trade

Kicking the trade is an old-school tactic employed by unscrupulous sales people, sales managers, and F&I managers. Being aggressive and going after every possible deal, while employing a deceptive practice to finalize the sale is simply not worth the risk.

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So Here's the Deal•from Rick McCormick •May 26, 2020

Fill the Void!

What is your F&I process filled with? Two ingredients will always drive acceptance levels, customer satisfaction, and overall profits: trust and value.

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F&I Matters•from Lori Church•May 19, 2020

Tidy Bench, Tidy Mind

A clean office will create a sense of structure, and our industry is too regulated for you not to stay organized. With a few organizational tips, you can go from good to great.

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ACE Space•by Gil Van Over•May 13, 2020

Ferreting Out Fake Paystubs

Do you know how to vet a paystub for legitimacy? These 10 tips can help you catch the phonies.

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Peak Performance•by Rick McCormick•April 23, 2020

Once In a While!

Eliminating inconsistent efforts and replacing them with intentional and consistent ones is one of the secrets of those that reach the top levels of success in the F&I office.

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