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F&I professionals who talk more than they listen miss opportunities to let customers sell themselves. His Madness has the proof.
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Do you know the minimum amount of tread depth a tire must have for a tire-and-wheel claim to be approved? If you don’t, His Madness has a message for you.
Read More →His Madness has a message for dealers walking the show floor at NADA 2018: Don’t forget about the people who drive your business.
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F&I Think Tank’s ‘The Director’s Chair’ will feature the F&I director for the magazine’s 2016 F&I Dealer of the Year in Tom Andrews, as well as former F&I Pacesetters Dan Mason and Justin Gasman. It will also feature His Madness, Marv Eleazer, as moderator.
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Executives from five technology companies say it will take the efforts of those on the front lines to get the F&I office up to speed.
Read More →The editor discovers that his back-page columnist has turned into Dear Abby for 12 disgruntled car buyers and wonders if their complaints could be a marketing opportunity in disguise.
Read More →His Madness admits patience isn’t something that comes naturally, but he recognizes how important it is when it comes to managing people.
Read More →His Madness covers three items you won’t find in any new-hire training manual but are critical to your career in F&I. Together, they make up the unwritten rules of life inside a dealership.
Read More →His Madness recounts a little history lesson before offering a primer for snuffing out bad habits and making positive changes.
Read More →His Madness offers a little pep talk to remind F&I pros that if anybody has reason to be afraid of making a wrong turn, it shouldn’t be you.
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