F&I Matters
Working F&I and compliance director Lori Church has the insights and advice you need to face any challenge and maximize your production.
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SEARCHMENUSEARCHWorking F&I and compliance director Lori Church has the insights and advice you need to face any challenge and maximize your production.
The key to baking bread is to know the time required, and the key to making a deal is to understand the customer’s needs. To make great bread or great sales, we just need to be patient and follow the process.
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It’s easy to list goals or resolutions, but it’s another thing to make a plan to achieve them. The only way to raise your PVR consistently is to have a plan and stick to it.
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A lot of people talk about “disruptors” in the industry, and they argue either side of our industry needing to change or to continue the way it is. We need to move away from our old-school ways and adapt to today’s technology, and we need to change our negative thinking.
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Most people interpret communication to be the sending of information and forget it’s actually the exchange of information. We might have the best menu pitch ever, but it won’t do any good if we don’t listen to our customers.
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I suggest those of us in the car business — and maybe others too — should occasionally shout “do-over” as though we were kids again.
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The social security number is the most critical component for finance and lease deals and we often need to make a copy of a document for our deal jacket. Be sure to know which version you should see, and double-check the security measures.
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