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F&I professionals who talk more than they listen miss opportunities to let customers sell themselves. His Madness has the proof.
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Fidelis PPM announced this week it will now use F&I Express' econtracting platform, allow F&I Express users to push customer and contract data into Fidelis PPM's DRIV customer retention software.
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Industry veteran says some franchised dealers are realizing 40 percent penetration on PPM plans, and that’s on leases. He explains why those dealers are also realizing great customer retention.
Read More →News study from DMEautomotive confirms that prepaid maintenance plans drive service retention, but also reveals that one in four customers still stray from the dealership while under a plan.
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