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It can be challenging to get cars in the service drive for repairs, but the benefits can far outweigh the challenges.
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Enhancing loyalty and retention don’t happen on their own.
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Are you still rolling out the old NASCAR close? F&I insider says F&I offices need to get with the times and ditch those ‘Buy it now or bad things will happen’ pitches.
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Born out of the F&I product provider’s 2015 and 2016 F&I Innovator of the Year competitions at Northwood University, EFG Companies’ Driver’s Advocate mobile app features a host of service-retention tools, including a loyalty rewards tracker, and doubles as an inventory-management tool.
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During IHS Markit’s 21st annual Automotive Loyalty Awards, the company recognized automakers who have displayed excellent levels of customer loyalty. In total, the awards show recognized winners in more than 30 categories.
Read More →Auto/Mate Dealership Systems has released a free eBook to help dealers increase customer loyalty and generate higher profits in 10 simple steps.
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The explosion in smartphone usage among car shoppers put phone leads ahead of Internet leads at the close of 2014, a trend reflected in the deluge of mobile-ready offerings lining the aisles at NADA 2015.
Read More →In the first quarter, loyalty and conquesting efforts by manufacturers paid off in improved retail market share.
Read More →A survey conducted by Auto/Mate found that more than half of dealers have customer loyalty or rewards programs, while another 20% are planning to implement one soon.
Read More →Dealer Concepts’ Loyalty Rewards program now fully integrates with most dealership management systems, allowing dealers to monitor and manage their loyalty and reward programs from one main system.
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