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Done Deal

F&I and Showroom editors go beyond the headlines to uncover new stories and emerging trends in the world of automotive retail and finance.

Done Dealby Gregory ArroyoDecember 23, 2013

On the Air

To record or not to record? The editor sifts through yet another debate on whether dealers should video record what happens in the F&I office.

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Done Dealby Gregory ArroyoNovember 15, 2013

Change in Programming

The editor travels to the magazine’s annual conference with news that one of his key insiders landed on the CFPB’s watch list.

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Done Dealby Gregory ArroyoOctober 22, 2013

Unwind Rewind

The editor discovers that his back-page columnist has turned into Dear Abby for 12 disgruntled car buyers and wonders if their complaints could be a marketing opportunity in disguise.

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Done Dealfrom Greg ArroyoSeptember 26, 2013

Walk Before Running

The editor is asked what he thinks is the next big technology tool for F&I, but he wonders if a new tool is really what’s needed in the F&I office.

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Done Dealby Gregory ArroyoSeptember 3, 2013

Balancing Act

There’s no doubt the CFPB will be the hot topic at this year’s conference. The editor explains how he and the conference’s advisory board balanced this hot-button issue with the show’s F&I training focus.

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Done Dealby Gregory ArroyoAugust 7, 2013

Stick With the Process

Between zero percent financing and looming regulatory changes, F&I managers have reason to worry. The editor weighs in with advice he learned in the batting cages.

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