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Done Deal

F&I and Showroom editors go beyond the headlines to uncover new stories and emerging trends in the world of automotive retail and finance.

Done Dealby Gregory ArroyoJune 2, 2014

The Biweekly Scare

The NADA caused quite a stir last month when it cautioned dealers about how they pitch biweekly payment services, but the editor thinks something good will come out of the situation.

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Done Dealby Gregory ArroyoApril 30, 2014

Interview With the Regulator

After stumbling out of the gate in his long-awaited interview with a former CFPB official, the editor discovers the regulator was more than willing to talk.

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Done Dealby Gregory ArroyoApril 4, 2014

Captive Audience

The editor has a little egg on his face after discovering that his recent criticisms of technology pushers were unwarranted.

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Done Dealby Gregory ArroyoMarch 11, 2014

The Future Is Now

After consulting the experts, the editor remains optimistic about the changing relationship between dealers and today’s Internet shopper.

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Done Dealby Gregory ArroyoFebruary 6, 2014

No Pain, No Gain

The business of connecting consumers to dealers is not for the faint of heart, as several tech firms have learned. But the editor believes the battles between dealers and those who seek to digitize the car-buying process are good for the industry’s future.

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Done Dealby Gregory ArroyoJanuary 17, 2014

The CFPB Strikes

The CFPB’s first strike on rate participation came 11 days short of the New Year. Unfortunately, its 13-page complaint leaves many questions unanswered.

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