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Done Deal

F&I and Showroom editors go beyond the headlines to uncover new stories and emerging trends in the world of automotive retail and finance.

Done Dealby Gregory ArroyoMay 1, 2015

For the Record

The editor is forced to make a clarification after getting stung by curious phrasing in the FTC’s press release announcing Operation Ruse Control. He concludes that the agency has F&I in its sights.

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Done Dealby Gregory ArroyoApril 3, 2015

GM’s Message to F&I

The editor says GM’s decision to reduce terms on its powertrain warranty and visits under its maintenance program is just another reason F&I is here to stay.

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Done Dealby Gregory ArroyoMarch 9, 2015

Repairing Our Reputation

The editor thinks he knows why improving the customer experience is a top priority for finance sources this year. And he believes dealers need to get on board, especially the F&I office.

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Done Dealby Gregory ArroyoFebruary 6, 2015

Risk Assessment

The more dealers venture online to capture sales, the more they put themselves at risk of a data breach. The editor shares some insights he picked up during this year’s Vehicle Finance Conference.

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Done Dealby Gregory ArroyoJanuary 21, 2015

The Mobile Divide

The editor explains why he keeps giving the mobile menu ink despite not hearing about a major pickup in adoption for the F&I selling tool.

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Done Dealby Gregory ArroyoJanuary 15, 2015

The CFPB Strikes Back

The editor has newfound sympathy for captive finance companies after facing a stern rebuke from the CFPB’s media team.

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