When you encounter a customer who expresses a desire to skip the menu presentation, it's best to acknowledge that instead of plunging into anyway. In this video, Assurant shares more tips about how to move forward from there.
Videos
Resistance to the Menu
In this video, Reese Dailey of the Automotive Training Academy by Assurant explains how to handle a customer who isn’t willing to listen to your pitch.
from Reese Dailey
January 7, 2026