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Ford Motor Credit is No. 1 in J.D. Power’s latest rankings of customer satisfaction with auto finance companies. Analysts say the metric is increasingly driven by the digital experience.
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Big winners in the firm’s 2018 U.S Dealer Financing Satisfaction Study include Mercedes-Benz Financial Services in the Captive Luxury Segment, Volkswagen Credit in the Captive Mass Market segment, Citizens One Auto Finance in the Noncaptive category, and TD Auto Finance in Floorplan.
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Mercedes-Benz customers can choose between Signature, Reserve, and Premier, with the automaker’s three-tier subscription program costing subscribers between $1,095 and $2,995 per month. Jeep Wave will also offer subscribers three tiers from which to choose. Pricing has yet to be released.
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AutoGravity, a new car-shopping app that allows car shoppers to arrange their financing, has added Mercedes-Benz Financial Services. The partnership gives AutoGravity users access to the captive's loan and lease offers.
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Geoff Robinson will take on the role of vice president of Mercedes-Benz Financial Services, effective May 1. He will be responsible for financing and leasing-related sales, marketing and dealer relations activities of Mercedes-Benz and smart products in the United States.
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The F&I director at Mercedes-Benz of Coral Gables says profit per retail unit increased 16% when his dealership switched from paper to an iPad-based menu. Profits have stayed strong ever since.
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The captive becomes the first finance source to launch an in-vehicle app that allows vehicle owners to manage their account. The app will be available on model-year 2013 and newer Mercedes-Benz vehicles equipped with the COMAND Navigation system.
Read More →Sprinter Care Lease covers most common maintenance tasks and allows business owners to structure their lease depending on specific business needs.
Read More →For the first time in company history, Mercedes-Benz’s captive finance arm was named to the 2012 Great Place to Work list.
Read More →Preferred lender relationships win out in JD Powers and Associates dealer satisfaction ranking, as does BMW Financial Services.
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