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ArticlesApril 14, 2023

F&I Non-Negotiables

Adherence to these 10 things is challenging and takes discipline but is essential.

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Newsby StaffJanuary 30, 2023

Reynolds & Reynolds Rebrands to Reflect Modern Approach

156-year-old company aligns brand with company it is today and vision for future

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ArticlesMarch 15, 2021

Improving the E-Commerce Shopping Experience Through Resolutions-Focused Customer Service

While stores ponder their physical store operations, retailers understand that planning also needs to account for changes in shoppers’ behavior and expectations.

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Newsby StaffFebruary 3, 2020

Dealertrack DMS Debuts New Solutions for Dealers

Dealertrack DMS debuts new, fully integrated solutions to help dealers eliminate operational complexity, capitalize on the right processes and data at NADA 2020.

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Articlesby Lloyd TrushelApril 4, 2018

The ’90s Called. They Want Their Presentations Back.

Are you still rolling out the old NASCAR close? F&I insider says F&I offices need to get with the times and ditch those ‘Buy it now or bad things will happen’ pitches.

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NewsNovember 16, 2017

EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty

EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.

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ArticlesMarch 7, 2017

5 Habits of Highly Successful Sales Professionals

Sales trainer reviews the five fundamentals that separate mediocre salespeople from the true professionals.

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NewsNovember 21, 2016

Auto/Mate Employees Tout 1,000-Plus Years of Combined Dealership Experience

Auto/Mate Dealership Systems today announced that after its latest round of hiring, its employees have surpassed 1,000 years of combined experience working in car dealerships.

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NewsJuly 27, 2016

Cox Automotive: Service Contracts, Warranties Drive Service Retention

A new study from Cox Automotive found that warranties and service contracts are keys to service retention. To realize that benefit, the study recommends that dealers allow car buyers to research service contracts before they step into their stores.

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NewsMarch 24, 2016

Only 30% of Customers Return to Selling Dealer for Service, Study Reveals

Customers aren't coming back to their dealerships for their repairs, according to Cox Automotive's 2016 Maintenance and Repair Study. It shows that more vehicle owners are choosing to go elsewhere because they feel they'll get a better price.

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