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New research from AutoTrader.com shows that the “dealership experience” and “customer handling” are leading factors that determine where consumers make their purchases.
Read More →SwervePay Auto’s new cloud-based solution is designed to eliminate ‘phone tag’ delays between service departments and their customers.
Read More →Compliance expert believes that the current regulatory climate could spell the end of the negotiated car purchase and the deal structure that goes with it.
Read More →After using independent reps for more than two decades, the dealer management system provider creates an internal sales force to work directly with dealers.
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The magazine’s newest F&I trainer offers six insights on how to drive a better connection with customers.
Read More →If converting cash customers to finance is your strategy for staying in the game, then keep reading. The F&I professor drops some knowledge on why cash can be king in the F&I office.
Read More →Lexus will provide dealers with MyDealerLot automated guest recognition technology to bridge sales and service operations and drive a better customer experience.
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In February, the magazine’s resident fixed-ops expert laid out a primer for establishing a sales process for parts and service. This month, he offers a three-step process for welcoming service customers
Read More →Guitar Center is doing its best to prove the editor’s 10-year-old prediction that brick-and-mortar retailers would always have a role in the online shopping experience.
Read More →A report by Temkin Group revealed that Chevrolet dealers are the top-rated auto dealers on the company’s customer experience rankings.
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