MenuMENU
SearchSEARCH

Santander Faces Class-Action Over ‘Worthless’ GAP Coverage

A woman who says she was duped into purchasing “void and worthless” GAP coverage has filed a class action suit against the finance source on behalf of Illinois customers who have signed similar contracts.

September 28, 2015
Santander Faces Class-Action Over ‘Worthless’ GAP Coverage

 

2 min to read


CHICAGO — A woman who claims she was duped into buying “void and worthless” GAP coverage on a used vehicle has filed a class-action lawsuit against the company that financed the transaction.

Joyce Pettye filed a lawsuit against Santander Consumer USA on Aug. 31, alleging the finance source violated the Illinois Motor Vehicle Retail Installment Sales Act and the federal Truth in Lending Act (TILA) when it purchased a retail installment sales contract associated with a 2012 Ford Focus she purchased from Al Piemonte Super Car Outlet in Northlake, Ill.

According to the lawsuit, Pettye was presented with a stack of documents related to her purchase and was instructed by dealership personnel to sign on the lines marked by the letter “X.” Among those documents was a contract for GAP coverage that cost $895, and was limited to purchases with a maximum APR of 24%. However, the APR on Pettye’s contract was 27.06%, rendering the GAP coverage “void and worthless, pursuant to its own terms,” according to the compliant.

Pettye also alleged that she was not presented with a copy of the disclosures required by the TILA “in a form she could keep” or told that she was making an additional purchase when she signed the GAP contract. In fact, according to the compliant, Pettye was “completely unaware that she had signed the [GAP contract], or that such signature represented an additional ‘non-required’ purchase.”

The lawsuit was filed as a class action on behalf of Illinois customers  who signed a similar GAP contract that was void because their APR was also in excess of the coverage’s maximum APR limit.

“…The ‘Maximum APR’ for the ‘GAP Program’ at issue is not determined on an applicant-specific basis,” the complaint read, in part. “And a form addendum for the purchase of GAP protection reflecting a maximum APR was used in most or all of the automobile purchases, on credit, that include the purchase of such GAP protection.”

The suit seeks damages in an amount to be determined at trial and the return of finance charges improperly collected by Santander.

More F&I

F&IJanuary 7, 2026

Resistance to the Menu

In this video, Reese Dailey of the Automotive Training Academy by Assurant explains how to handle a customer who isn’t willing to listen to your pitch.

Read More →
two-vehicle rear-end collision
F&Iby Lauren LawrenceJanuary 7, 2026

EV Collision Claims Spike

Third-quarter battery electric vehicle insurance claims were up 4% year-over-year. A new report says EV claims cost the most due to complex technology and limited after-market parts supply.

Read More →
TrainingDecember 10, 2025

Accountable Is as Accountable Does

Auto dealerships work better when all staffers own their duties.

Read More →
Ad Loading...
F&Iby StaffDecember 8, 2025

Remove the Warranty

Learn how you can show your F&I customers the unmistakable value of your offering.

Read More →
F&IDecember 3, 2025

The No. 1 Enemy of F&I Success

Instead of succumbing to it, keep your skills and knowledge sharp.

Read More →
F&Iby StaffNovember 17, 2025

F&I in the Gap

The office’s offerings can make the difference for cash-strapped consumers in an unpredictable market.

Read More →
Ad Loading...
F&INovember 10, 2025

Singing a Gospel Song Backward

Crime and punishment in auto retail and how to avoid them

Read More →
F&INovember 5, 2025

One Bad Day

Trent White of the Automotive Training Academy by Assurant explains how to help customers see the high cost risk with even the most reliable vehicles.

Read More →
Industryby Hannah MitchellNovember 3, 2025

Q3 Auto Loans Reveal Stress

Data reflect growing finance activity on the extreme ends of credit risk scale

Read More →
Ad Loading...
F&Iby Hannah MitchellOctober 29, 2025

The It Factor in F&I

What this valuable trait looks like in the day-to-day work of the sector

Read More →