MenuMENU
SearchSEARCH

‘Ringless’ Voicemails Off Limits After FCC Ruling

Marketing method used by some auto dealers now requires prior consumer consent.

November 30, 2022
‘Ringless’ Voicemails Off Limits After FCC Ruling

Some dealership groups have settled lawsuits over ringless voicemails, including Moss Bros. Auto Group.

Credit:

IMAGE: Getty Images/Yuliia Konakhovska

1 min to read


A marketing method some auto dealers use is now illegal without consumers’ consent, the Federal Communications Commission has ruled.

The FCC decided that “ringless” voicemails fall under the Telephone Consumer Protection Act of 1991 because they amount to calls by “an artificial or prerecorded voice.”

FCC Chairwoman Jessica Rosenworcel said in a statement that, “no one wants to miss important calls from family and friends because these garbage messages fill up their in-box.”

Such “calls” go straight to the receiver’s voicemail with no telephone ring beforehand and therefore allow no way for the receiver to intercept them. Rosenworcel called them “unbelievably annoying.”

The TCPA was enacted to protect consumers from unwanted robocalls and from nonemergency calls to their wireless telephones using automatic dialing systems or artificial or prerecorded voices unless the receiver grants prior express consent.

The FCC ruled that ringless voicemails amount to robocalls and are therefore covered by the act. It has authority to enforce the rule, or consumers can sue over violations.

The agency said it’s gotten dozens of consumer complaints each year about ringless voicemails.

Some auto dealers, along with other businesses and political campaigns, have used such calls for marketing purposes, and some dealership groups have settled lawsuits over them, including Moss Bros. Auto Group.

CASE IN POINT: California Auto Group Reaches Settlement in Ringless Voicemail Case

 

More Dealer Ops

F&Iby StaffApril 2, 2025

DOWC Powers the Future of F&I for NESNA

Company is providing a fully integrated F&I administration model to Nissan Extended Services North America’s dealer network.

Read More →
IndustryNovember 27, 2024

Six Powerful Questions

Take the time to answer these and lay the groundwork for a successful year-end.

Read More →
Dealer Opsby Hannah MitchellSeptember 19, 2024

Sunny Side Up

Many dealers are going green – both environmentally and cash-wise – by powering their stores with solar-generated electricity.

Read More →
Ad Loading...
IndustryAugust 26, 2024

Is It Time to Rethink Business Development Centers?

Their role at automotive dealerships is essential today to give salespeople time to close deals.

Read More →
Product & Technologyby Hannah MitchellAugust 22, 2024

A Backup Plan

DMS outage revealed a gap that dealers may want to fill.

Read More →
Dealer OpsAugust 20, 2024

Maximizing Revenue Potential

The strategic imperative for auto dealers is to prioritize F&I product sales and wealth-building in challenging times.

Read More →
Ad Loading...
IndustryAugust 7, 2024

How to Optimize Liquidity in a Fluid Environment

It's wise to not take your dealership's banking relationships for granted.

Read More →
IndustryJuly 29, 2024

Unlocking the Keys to Success

Why customer retention matters now more than ever

Read More →
Dealer Opsby StaffJuly 23, 2024

Store Names First Female Dealer Principal

Howard Bentley Buick GMC is now headed by Taylor Bentley Conner.

Read More →
Ad Loading...
IndustryJuly 18, 2024

Masters in Training

Rick McCormick preaches the wisdom of breaking into what he considers the top 3% of F&I managers with a stance of continuous development.

Read More →