MenuMENU
SearchSEARCH

Buyers Get FTC Refunds in Napleton Auto Case

Agency alleged that 8 dealerships charged illegal junk fees, discriminated against black buyers.

November 14, 2022
Buyers Get FTC Refunds in Napleton Auto Case

FTC complaint alleged in part that the eight Napleton dealerships charged black buyers more in interest and add-on fees.

Credit:

IMAGE: Getty Images/dragana991

1 min to read


The Federal Trade Commission will refund consumers $9.8 million from a settlement with Napleton automotive group over junk fees and discrimination against black customers through higher financing charges.

The refunds will be distributed among more than 66,000 checks that average $147 apiece.

The complaint was filed in March against Napleton Automotive Group, alleged that eight of its dealerships and the general manager of two Illinois dealerships added junk fees for unwanted products, including paint protection, costing buyers up to thousands of dollars. The FTC said the dealerships would often add the fees late in contract talks to add the fees to the buyers’ contracts.

The FTC also alleged that the dealerships had “wide latitude” to jack up the cost of black borrowers’ loans via interest or add-ons, typically $190 more in interest costs and $99 more in add-ons than similarly situated non-Hispanic white buyers.

The settlement also requires the defendants to establish a fair lending program capping the additional interest markup charged to customers and to charge buyers only with express informed consent.

READ MORE: FTC Rules Top Concerns in NADA Update

More Dealer Ops

F&Iby StaffApril 2, 2025

DOWC Powers the Future of F&I for NESNA

Company is providing a fully integrated F&I administration model to Nissan Extended Services North America’s dealer network.

Read More →
IndustryNovember 27, 2024

Six Powerful Questions

Take the time to answer these and lay the groundwork for a successful year-end.

Read More →
Dealer Opsby Hannah MitchellSeptember 19, 2024

Sunny Side Up

Many dealers are going green – both environmentally and cash-wise – by powering their stores with solar-generated electricity.

Read More →
Ad Loading...
IndustryAugust 26, 2024

Is It Time to Rethink Business Development Centers?

Their role at automotive dealerships is essential today to give salespeople time to close deals.

Read More →
Product & Technologyby Hannah MitchellAugust 22, 2024

A Backup Plan

DMS outage revealed a gap that dealers may want to fill.

Read More →
Dealer OpsAugust 20, 2024

Maximizing Revenue Potential

The strategic imperative for auto dealers is to prioritize F&I product sales and wealth-building in challenging times.

Read More →
Ad Loading...
IndustryAugust 7, 2024

How to Optimize Liquidity in a Fluid Environment

It's wise to not take your dealership's banking relationships for granted.

Read More →
IndustryJuly 29, 2024

Unlocking the Keys to Success

Why customer retention matters now more than ever

Read More →
Dealer Opsby StaffJuly 23, 2024

Store Names First Female Dealer Principal

Howard Bentley Buick GMC is now headed by Taylor Bentley Conner.

Read More →
Ad Loading...
IndustryJuly 18, 2024

Masters in Training

Rick McCormick preaches the wisdom of breaking into what he considers the top 3% of F&I managers with a stance of continuous development.

Read More →