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Opinion

Articlesby Tom HudsonNovember 19, 2019

Old Whine in a New Bottle

Consumer protection is an honorable pursuit. But when advocates rely on recycled complaints and debunked theories, they undermine their own efforts at reform. Hudson breaks down the flawed arguments and wild misconceptions that continue to dog dealers and auto finance sources.

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ArticlesOctober 29, 2019

Help Your Dealers Close the Sale

Sales consultants are led to believe great closers are born, not bred. Top trainer disagrees and shares a process you can use to seal more deals — no deception, obfuscation, or tricks required.

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ArticlesOctober 25, 2019

Mid-Level F&I Managers Need Advanced Training

F&I managers who are ready to take the next step in their careers must seek out training focused on leadership, deal structure, compliance, and other essential skills for professional development.

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ArticlesOctober 22, 2019

Act Now to Prevent Violence at Your Dealership

If you don’t already have one, these safety guidelines can help you formulate a plan to deal with workplace violence head on.

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ArticlesOctober 22, 2019

10 Secrets of Successful F&I Managers

Experienced agent and trainer shares 10 habits and best practices shared by top-producing F&I professionals — and rarely adopted by those who are only in it for the paycheck.

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ArticlesOctober 2, 2019

4 Ways Training Improves Retention and Results

Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.

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ArticlesSeptember 30, 2019

Is Your Store Suffering From Cultural Lag?

Dealers must find a new unique selling proposition in a market driven by highly informed car buyers who already know your price and are more likely to be swayed by value.

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ArticlesSeptember 26, 2019

F&I Doesn’t Have to End at Delivery

F&I pro has a word of advice for colleagues who are ready to connect with customers in a meaningful way — and help ensure they’ll return for their next vehicle.

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ArticlesSeptember 25, 2019

3 Digital Retailing Myths Debunked

Concerns over costs, the customer experience, and intangible benefits have prevented many dealers from competing in the digital sales and F&I arena. Separate fact from fiction with this three-minute read.

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ArticlesSeptember 24, 2019

Econtracting: Slippery Slope or Big Opportunity?

Progress toward a fully online transaction may be inevitable, but you — and your finance sources — must take concrete steps toward process improvement and regulatory compliance to make econtracting work for your store.

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