Videos
Resistance to the Menu
In this video, Reese Dailey of the Automotive Training Academy by Assurant explains how to handle a customer who isn’t willing to listen to your pitch.
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SEARCHMENUSEARCHIn this video, Reese Dailey of the Automotive Training Academy by Assurant explains how to handle a customer who isn’t willing to listen to your pitch.
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Work to improve your deal structure in order to optimize profitability as margins shrink.
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National Institute for Automotive Service Excellence offers tool kit to celebrate observance, market services.
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Leadership changes are intended to support strategic growth.
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Models with the most and least projected campaigns are based on NHTSA stats, the Porsche Taycan EV topping the list.
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Industry veteran argues that products can sell just as well, if not better, in the service drive.
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Federal agency reissues warning to avoid such after-market add-ons.
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Curve balls don't have to derail you when you do some simple but effective prep work as you go.
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Kentucky measure follows similar Florida statute aimed at protecting consumers from unscrupulous practices.
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Auto industry veteran was a natural at sales. Now he helps others earn their F&I chops or identify those who have them in the first place.
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Top 10 list for 2023 dominated by South Korean models targeted for ease of theft.
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