Videos
Resistance to the Menu
In this video, Reese Dailey of the Automotive Training Academy by Assurant explains how to handle a customer who isn’t willing to listen to your pitch.
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SEARCHMENUSEARCHIn this video, Reese Dailey of the Automotive Training Academy by Assurant explains how to handle a customer who isn’t willing to listen to your pitch.
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The only shot you miss is the one you don’t take – right or wrong?
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In this video, Paul Dosescu with the Automotive Training Academy by Assurant provides you with little time savers that you can do every day to get ahead in the service department.
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DX product add designed to enhance F&I revenue capture and customer relationships.
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Automotive figured largely at annual electronics event, which points up the reality that more and more technologically advanced vehicles need protection.
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Simply addressing the customer by name makes for a much more productive interaction that can make all the difference.
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Issue in thousands of vehicles could result in fire, company says in 'urgent' recall notice.
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Painting a word picture for customers is much more effective than ticking off details.
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U.S. says $1 billion-plus saved by buyers since the new year, tallies lifetime savings versus gas-powered ownership.
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There are steps you can take to protect your dealership.
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