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SEARCHMENUSEARCHThe Pennsylvania owner of Auto Exchange USA is being charged with fraud, theft and impersonating a Notary. Authorities said he pocketed down payments and didn’t pay off existing loans for customers after agreeing to do so.
Read More →The magazine’s legal eagle dusts off his crystal ball to make his annual regulatory predictions. This year, he makes four bold predictions that every dealer needs to read.
Read More →Fifteen percent of a successful sale is due to product knowledge, while 80 percent is due to a salesperson’s ability to connect with his or her customer. The F&I Professor breaks down a process for the meet and greet to help drive a better customer connection.
Read More →The magazine’s resident legal expert isn’t often baffled when it comes to all things F&I, but the 300 percent rule was a new one for him.
Read More →The magazine’s resident compliance auditor provides a checklist that will help your store steer clear of state and federal regulators in 2013.
Read More →It’s a fact that salespeople who conduct the service walk achieve higher grosses on the vehicles they sell. So why doesn’t every sales consultant do it? Gerry Gould weighs in, and covers the F&I manager’s roll in this important step on the road to a sale.
Read More →A Virginia court sided with Yelp and consumer review sites last week when it decided to reverse an injunction against a woman who posted negative reviews about her home contractor on Yelp and Angie’s List, another consumer review site.
Read More →New legislation in California and Illinois is set to take effect this week that prohibits employers from requiring employees to disclose their social media usernames and passwords. Four other states have enacted similar legislation.
Read More →Consumers took full blame for their credit problems in a new poll conducted by the National Foundation for Credit Counseling. The organization responded with 12 steps consumers can follow to right their credit ship — advice dealers can pass along to their customers.
Read More →Compact, subcompact and pickup segments will push industry up 6.6 percent over 2012, Polk predicts. The firm also says the industry will return to the 16 million-unit level by 2015.
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