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Done Deal

F&I and Showroom editors go beyond the headlines to uncover new stories and emerging trends in the world of automotive retail and finance.

Done Dealby Gregory ArroyoJuly 3, 2018

Protecting F&I’s Future

The editor responds to a reader’s question about whether F&I managers are being replaced by iPads and digital retailing tools.

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Done Dealby Gregory ArroyoMay 30, 2018

Game Almost Over

With the CFPB’s controversial guidance officially repealed, the editor delves into what the bureau was really after in its targeting of dealer participation.

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Done Dealby Gregory ArroyoMay 7, 2018

The Repair Is Covered

The editor opens up about his first service-contract claim, which resulted in a covered and repaired vehicle as well as a few lessons.

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Done Dealby Gregory ArroyoApril 5, 2018

Change Is Happening

Saddened by the potential loss of another piece of his childhood, the editor tries to put the pieces together when he realizes there’s a good lesson to be learned in a toy retailer’s likely demise.

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Done Dealby Gregory ArroyoMarch 12, 2018

Who Will Take Up the CFPB's Torch?

The CFPB’s acting director tells state regulators there will no longer be ‘regulation by enforcement,” but the editor believes there’s a long list of regulators waiting to take up the torch.

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Done Dealby Gregory ArroyoMarch 9, 2018

Military Lending Act Guidance: The Gift That Keeps On Giving

Thanks could be in order when the industry gets together for NADA 2018, as the editor hears that a resolution to the Military Lending Act controversy isn’t far off.

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