MenuMENU
SearchSEARCH

Get Certified, Get Trained

The editor responds to some of the chatter he’s hearing about the CFPB turning its attention toward F&I products. He then reveals why readers need to register for this month’s Compliance Summit.

July 28, 2016
4 min to read


About a year before the Consumer Financial Protection Bureau (CFPB) released its controversial March 2013 guidance on dealer participation, agency officials were laying a plan for how it would regulate the auto finance segment. That plan was contained in a Feb. 20, 2012, memorandum Assistant Director Patrice Ficklin and former Assistant Director Rick Hackett sent to Director Richard Cordray.

The first mention of F&I products appears on Page 2 of the 13-page memo. “In addition to interest rate markups, F&I offices engage in sales of high-margin aftermarket products,” the memo read, in part. “Given the amount of discretion, and apparent lack of controls or monitoring on the F&I offices, there is a significant opportunity for discrimination, in addition to the lack of transparency, in the sale of these products.”

In a footnote at the bottom of the memo, which Republican members of the House Financial Services Committee made available last fall, the two officials acknowledge the bureau might not have jurisdiction to regulate F&I products, even protections like credit insurance. “… “[d]ifferences in the availability, rates, and other terms on which credit-related casualty insurance or credit life, health, accident, or disability insurance is offered or provided to an applicant does not violate Regulation B.”

The Equal Credit Opportunity Act’s Reg. B prohibits creditor practices that discriminate on the basis of race, color, religion, national origin, sex, marital status, age, or receipt of public assistance funds.

The bureau’s apparent acknowledgement, however, hasn’t stopped industry insiders from speculating on how the bureau might target F&I product sales. In fact, Hackett, who spoke at the magazine’s annual conference in 2014, offered several scenarios on how the bureau might proceed. One of them involved the data the bureau collected from the tens of millions of transactions it reviewed during its dealer participation investigations. If the bureau comes up with its own determination on how F&I protections should be priced, he said, anything above that price could be called a “finance charge.”

The bureau, he added, could then say a finance source provided “reckless substantial assistance” for financing a product with an artificially inflated price. “So there’s the question: Will the bureau try to make finance companies a cop for dealers’ pricing of ancillary products?” Hackett asked the audience during his address.

The most recent theory I’ve heard was shared at the magazine’s F&I Think Tank event this past May. It came from attorney and dealership compliance expert James Ganther. While discussing the National Automobile Dealers Association’s Fair Credit Program and Policy, he said the bureau may tell finance sources not to advance on products sold by dealers who don’t have a fair pricing program in place for their F&I protections.

I bring all this up for two reasons: First, I’ve been hearing a lot of chatter, including from some of my competitors, that the CFPB is getting set to target F&I product pricing. I’m guessing the bureau’s Supervision and Examination Manual is the reason this is bubbling up. Updated last June, it contains a section on ancillary products that says such protections are subject to review by CFPB examiners. However, the section seemed to focus more on how those products are disclosed and marketed.

The second reason I bring this up is because Ganther will join a slate of the who’s who in dealership compliance at this month’s Compliance Summit, which will be held Aug. 29-30 as part of Industry Summit 2016 at Paris Las Vegas. Other names include former regulator and current director of compliance for Reynolds and Reynolds, Terry O’Loughlin, The Warranty Group’s assistant general counsel and head of regulatory affairs, Aaron Lunt, and trainer and compliance expert Gil Van Over.

So if your dealership is without a compliance officer, or your sales and desk managers are submitting credit applications or quoting payments, or maybe you have a few salespeople who are interested in the F&I trade, register today. And this special event isn’t limited to dealer personnel. Agents, product provider reps, and even finance source reps can take advantage.

Here’s the best part: Registrants who complete the event’s comprehensive, four-hour review session on Tuesday, Aug. 30, and successfully complete a written exam will earn Certified Automotive Compliance Specialist status.

But that’s not all. Day Two of the event features a special technology day that will focus on new digital sales and F&I solutions hitting the market. Then on Aug. 31, the day Industry Summit concludes, the best trainers in the business take to the stage to lead a full day of F&I training. So make plans to be with us later this month. I’ll see you there.

Subscribe to Our Newsletter
No form configuration provided. Please set either Form ID or Form Script.

More Blogposts

Done Dealby Tariq KamalFebruary 27, 2020

Is Sales Punching a Crime?

BMW is the latest manufacturer to be accused of falsifying new vehicle sales reports, a practice that has led to lawsuits and investigations. Are dealers conspirators or victims?

Read More →
Done Dealby Tariq KamalDecember 12, 2019

You Can Eliminate F&I Managers. You Can’t Eliminate F&I.

The trend toward hybrid sales and finance managers shows no signs of slowing. Dealers who want to close the business office must be sure they don’t shut the door on their customers as well.

Read More →
Done Dealby Tariq KamalNovember 14, 2019

EVs Cost Even More Than You Think

Mergers and alliances among factories are proliferating as the demand for mass-market electric vehicles increases and the cost to build them makes profitability impossible.

Read More →
Ad Loading...
Done Dealby Tariq KamalOctober 10, 2019

When Dealers Catch Criminals

Noncompliant and outright illegal behavior by dealers, managers, and staff have generated headlines throughout the year. Less heralded are the instances in which dealership personnel took action that led to arrests.

Read More →
Done Dealby Tariq KamalSeptember 2, 2019

A Life of Crime at the Heights of Success

The long list of offenses committed by dealers and other highly successful people proves desperation is not the only cause of criminal behavior.

Read More →
Done Dealby Tariq KamalAugust 1, 2019

Are We Not Capitalists?

Opponents of franchise laws claim they hang on flawed logic, discourage competition, and benefit dealers to the detriment of consumers.

Read More →
Ad Loading...
Done Dealby Tariq KamalJuly 2, 2019

Will Data Put an End to Powerbooking?

A new-to-market, data-driven solution has reignited the discussion over intentional vehicle overvaluation, a form of bank fraud that remains prevalent despite a string of dealer lawsuits and regulatory actions.

Read More →
Done Dealby Tariq KamalJune 4, 2019

How to Sell GAP in a Crisis

Mounting losses have compelled many underwriters to jump ship on guaranteed asset protection, but it remains a cornerstone product that continues to perform for customers, dealers, and F&I managers.

Read More →
Done Dealby Tariq KamalMay 8, 2019

F&I Is Stronger Than Ever

Fears that F&I would fall victim to advancing technology and bad press appear unfounded as the segment continues to perform for dealers and car buyers.

Read More →
Ad Loading...
Done Dealby Tariq KamalApril 4, 2019

Tesla and the 1% Problem

For all its missteps, Tesla Inc. finally found its footing in 2018, eking out a 1.2% market share and renewing concerns shared by established manufacturers and brick-and-mortar dealers.

Read More →