Rebecca D. Chernek
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Switching to a digital menu has its benefits, but dealers can’t expect it to deliver on its promise without a plan of action.
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Before anyone takes the first step toward a less paper-dependent system, concerns about security and compliance must be addressed.
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Successful F&I managers remember their roots — often in the sales department — and foster a relationship with sales personnel to achieve mutual benefits.
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Initiate e-contracting technology to automate and modernize office procedures.
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