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Kristen Force

Contributor

Articlesby Kristen ForceMarch 1, 2009

Staying in Control

There are reasons why The Suburban Collection, the 14th largest dealer group in the nation, has achieved 60 years in the business. Learn how the dealer group has maintained its success.

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Articlesby Kristen ForceSeptember 1, 2008

Malcolm Smith: Born to Ride

A legendary off-road motorcycle racer’s powersports dealership relies on its dedicated and well-trained F&I department to satisfy customers and make sales.

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Articlesby Kristen ForceApril 1, 2006

Bringing The West Wing To The West Coast

California dealer Bud Gordon has used his success to educate people and give opportunities to future generations. His leadership shows how a dealership can be a profitable business while enhancing a community.

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Articlesby Kristen ForceFebruary 1, 2006

Sonic Takes The High Road

Increased scrutiny of dealerships' compliance efforts led Sonic Automotive to overhaul its procedures. After some growing pains, it's now setting the standard for dealers nationwide.

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Articlesby Kristen ForceJuly 1, 2005

Leasing's Warm Welcome Back

As zero-percent financing and big incentives begin to wane, leasing is starting to look more attractive to dealers and consumers. The best part: no more sacrificing the finance reserve.

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Articlesby Kristen ForceMay 1, 2005

Evolution of Underwriting

The loan-approval process has advanced from slow, manual deal reviews to almost immediate feedback, but many consumer qualifications still need to be taken into account.

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Articlesby Kristen ForceApril 1, 2005

What's Coming in F&I?

A few industry veterans share their thoughts about the general climate of F&I and how technology, training and new regulations will impact the industry in the future.

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Articlesby Kristen ForceMarch 1, 2005

Ferman Motor Car Company: A Century of Service

The Ferman organization's F&I office sets an example for the industry through its proactive compliance efforts, extensive training and community involvement.

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Articlesby Kristen ForceFebruary 1, 2005

Offering Insurance Can Seal the Deal

Giving customers the opportunity to insure a vehicle can simplify the sales process, guarantee dealer protection and build a stronger relationship with the buyer.

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