Joan Shim
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The magazine takes a look inside the world’s largest Lexus dealership to learn how a new approach to F&I, CPO sales and online marketing helped it survive the Great Recession.
Read More →Arizona dealers are taking a beating as the economy weakens, but Peoria Kia's performance and outlook fly in the face of the prevailing gloom.
Read More →Leveraging the team’s strengths, refining the sales process and putting people first are what John Schenden’s Pro Chrysler Jeep dealership did to earn the magazine’s 2008 F&I Dealer of the Year award.
Read More →Old and new policies help Davis-Moore Auto Group carry on Grant Davis’ legacy of ethics and honesty in the dealership.
Read More →The San Antonio, Texas-based dealer group takes haggling out of the finance office in favor of “one simple price.” Clever or crazy? You be the judge.
Read More →The not-so-new technology is finally making waves as more dealers are committing to it and reaping the benefits. ABC Nissan, our case in point, has not been disappointed.
Read More →Asbury Automotive is cutting down on paper, mistakes and its dealerships’ transaction time by wrapping its customer retention tool, sales desk tool, F&I menu and dealer management software into one seamless system.
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Caps on income from financing and other core products need not dismay dealers, since they can tap into the $29 billion aftermarket business.
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The media, attorneys and consumer advocates are waging war on finance reserve. Arm your dealership to weather the battle unscathed.
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Taping F&I managers in action has helped dealers bring in hundreds of dollars more per car -- and saved them tens of thousands in legal fees.
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