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Study finds that adopters are true believers and that their satisfaction with the vehicles is growing, including for public charger experience, despite pullback of federal incentives.
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Edmunds released its 2026 Five Star honors to dealerships for outstanding customer service, including 11 'Five-Star Premier' designations.
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Cox study shows consumers feel better about the process, but some aspects still don’t pass muster.
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A dealer goodwill tale is a cautionary tale worth paying attention to.
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Edmunds customer reviews set dozens apart for superior service in 2024.
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In this video, Paul Dosescu explains how to handle when a customer comes back to the service department.
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About 25% of customers gave companies like Tesla or Rivian a one-star rating for their EV purchases.
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J.D. Power U.S. study reveals low satisfaction with their digital solutions.
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Pied Piper Management Company research shows local new car and truck dealerships outperform factory direct sales in customer satisfaction.
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