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Annual survey reveals more repairs for higher-tech premium, electric vehicles.
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Kentucky measure follows similar Florida statute aimed at protecting consumers from unscrupulous practices.
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AAA study finds they can add up to 37.6% to total repair costs.
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But survey shows overall satisfaction improves due to empathic, informative communication.
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NHTSA approves data-sharing with independent shops after its security concerns allayed.
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Partnership is designed to revolutionize vehicle-ownership experience.
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Buyers can also access used-vehicle listings and dealership contact information.
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Revised law approved by voters in 2020 was intended to enable independent repair shops to diagnose, repair vehicles, not just dealers.
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Most categories of dealership service and parts businesses have recovered from COVID-19 shutdowns, especially customer-pay work.
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