FI showroom red and grey logo
MenuMENU
SearchSEARCH

Luxury Sales to Remain Solid, Forbes Insights Predicts

A study by Forbes Insights revealed that the company anticipates luxury auto sales to stay strong into the foreseeable future.

by Staff
March 1, 2012
2 min to read


NEW YORK — A study by Forbes Insights revealed that the company anticipates luxury auto sales to stay strong into the foreseeable future.

Using a full year's worth of data from BIGinsight, a consumer insight resource based in Worthington, Ohio, derived from roughly 150,000 consumer interviews conducted in 2011, Forbes Insights created a Luxury Car Buzz Index to rank the leading luxury automotive brands based on a composite score. The score measures customer satisfaction and loyalty, car owners’ propensity to recommend their brand to others, and the effectiveness of marketing efforts in both traditional and digital media, as well as the impact of digital word-of-mouth through social media and blogs.

Ad Loading...

The 10 brands ranked in the Luxury Car Buzz Index include Acura, Audi, BMW, Cadillac, Infiniti, Jaguar, Lexus, Lincoln, Mercedes-Benz and Volvo. BMW topped the overall score, while Lexus came in second despite supply problems that resulted from natural disasters in Japan. This reflects strong loyalty among its customers, who recommend the brand to others with particular enthusiasm, according to the study. Lexus won in the Brand Satisfaction category and in the Personal Promotion category.

Audi won the Digital Media category — with BMW a close second — and is generating the most social media buzz, according to the report. BMW won the Traditional Media category as well.

Data from BIGinsight paints a detailed picture of how consumers regard these brands right now, as well as what those consumers intend to do — and buy — over the next six months. To shed light on the strategic direction of these brands and the future of the luxury car market, Forbes Insights interviewed chief marketers and general managers.

Executives interviewed for the study include Steve Cannon, president and CEO of Mercedes-Benz USA; Ludwig Willisch, president and CEO of BMW North America; Mark Templin, group vice president and general manager of Lexus USA; Scott Keogh, chief marketing officer, Audi of America; Don Butler, vice president of marketing for Cadillac; C.J. O'Donnell, group marketing manager, Lincoln; Vicki Poponi, assistant vice president of product planning for Honda and Acura USA; and Steve Shannon, vice president of marketing for Hyundai Motor America.

“Forbes Insights and BIGinsight have partnered to create a unique and forward-looking report on the luxury auto business that presents actionable information for anyone involved in the luxury automotive business,” said Bruce Rogers, Forbes' chief Insights officer.

Ad Loading...

To view the full study, visit www.forbes.com/forbesinsights.

More Auto Finance

Auto Financeby Lauren LawrenceFebruary 23, 2026

Auto Loan Forecast Bucks Market Trend

Auto loan originations rose over 6% year-over-year in the third quarter of 2025, but TransUnion predicts a slight decline in auto loan growth this year, making it an outlier in the company's overall lending forecast.

Read More →
Auto Financeby Hannah MitchellFebruary 11, 2026

Auto Credit More Plentiful

Growing access shows greater lender appetite for risk as consumers take on heavier debt burden in an inflated market.

Read More →
Auto Financeby Hannah MitchellJanuary 27, 2026

Auto Loans Long as Stretch Limos

More consumers, faced with ever-rising car prices, are adapting by agreeing to longer loan terms despite the cost of added interest payments.

Read More →
Ad Loading...
A person holds a stack of cash with a small red toy car on top.
Auto Financeby StaffJanuary 20, 2026

AutoPayPlus Launches RePayPlus

The reinsured biweekly payment program offers auto dealers with customer retention and reinsurance structure.

Read More →
F&Iby Hannah MitchellJanuary 12, 2026

Auto Credit Access Loosens

December brought some of the best borrowing availability for consumers in years, though lenders tightened their reins on riskier segments of the market.

Read More →
A hand holding small burlap money bags next to a toy red car, symbolizing auto financing, loan payments, and dealership profitability.
Industryby StaffNovember 14, 2025

Report Uncovers $4.7B Opportunity for Auto Dealers

Solving mismatched payment quotes can boost sales, profits

Read More →
Ad Loading...
Industryby Hannah MitchellNovember 10, 2025

Auto Loans More in Reach

October easier to tap despite approval rates falling

Read More →
Industryby Hannah MitchellNovember 3, 2025

Q3 Auto Loans Reveal Stress

Data reflect growing finance activity on the extreme ends of credit risk scale

Read More →
Industryby Hannah MitchellOctober 15, 2025

Debt-Strapped Auto Consumers on the Rise

The amounts owed on under-water trade-ins reach new highs.

Read More →
Ad Loading...
F&Iby Hannah MitchellOctober 10, 2025

Helping the Credit-Crunched

Though many auto consumers are finding it challenging to trade, dealers can leverage conditions to help them get over the hump.

Read More →