MenuMENU
SearchSEARCH

J.D. Power’s Finbarr O’Neill Joins APCO Holdings Board

Finbarr O’Neill, who is set to retire from J.D. Power this month, was weighing his options for retirement when the vehicle service contract administrator invited him to join its board of directors.

by Staff
March 15, 2018
J.D. Power’s Finbarr O’Neill Joins APCO Holdings Board

 

2 min to read


NORCROSS, Ga. — Vehicle service contract administrator APCO Holdings Inc. today announced that J.D. Power’s Finbarr O’Neill has joined the company’s board of directors.

O’Neill announced in October his intention to retire as J.D. Power’s president and CEO, pledging to continue to guide the market research firm as a senior advisor until his replacement was named. According to officials, O’Neill was weighing his options for retirement when the APCO extended an invitation to join its board.

“Fin is a member of a select group of automotive industry executives whose expertise and integrity resound with every mention of his name,” said Larry Dorfman, chairman of APCO Holdings, parent company of the EasyCare and GWC brands. “We are looking forward to his contributions to our board as we continue to grow our business and fulfill our mission to transform the dealership experience.”

Confident in J.D. Power’s “clear strategy for the future,” O’Neill said his departure comes at the appropriate time and that he wishes to remain engaged with the industry — even as he enjoys time and travel with his wife of 40 years, their four children, and their four grandchildren.

“I’m looking for an opportunity to apply my extensive experience in helping APCO Holdings and their EasyCare, GWC, Covideo and SAVY brands find ways to grow as the world around us changes,” O’Neill said, noting that the promise of a digital future brings uncertainty about buying habits, the F&I process and the vehicles themselves. He said he believes meeting car buyers’ changing expectations will be paramount. “How can APCO Holdings help solve consumers’ issues in these coming years, and in that context, help dealers help their customers?”

A licensed attorney, O’Neill joined Hyundai Motor America in 1985 as the automaker’s general counsel. He then served as president and CEO from 1998 to 2003. He also served as CEO of Mitsubishi North America and Reynolds and Reynolds Co. before joining J.D. Power in 2009. He is credited with successfully leading the company through a period of expansion, including a successful entry into the data and analytics segment, and the 2015 acquisition of the NADA’s National Appraisal Guides (NAG).

“Larry and the team really live the principles and values their company stands for,” O’Neill said. “They are very, very clear and transparent. They love the car business and understand how it works, and they are constantly thinking of new ways to help dealers be more effective in bringing value to car buyers.”

More F&I

F&IJanuary 7, 2026

Resistance to the Menu

In this video, Reese Dailey of the Automotive Training Academy by Assurant explains how to handle a customer who isn’t willing to listen to your pitch.

Read More →
two-vehicle rear-end collision
F&Iby Lauren LawrenceJanuary 7, 2026

EV Collision Claims Spike

Third-quarter battery electric vehicle insurance claims were up 4% year-over-year. A new report says EV claims cost the most due to complex technology and limited after-market parts supply.

Read More →
TrainingDecember 10, 2025

Accountable Is as Accountable Does

Auto dealerships work better when all staffers own their duties.

Read More →
Ad Loading...
F&Iby StaffDecember 8, 2025

Remove the Warranty

Learn how you can show your F&I customers the unmistakable value of your offering.

Read More →
F&IDecember 3, 2025

The No. 1 Enemy of F&I Success

Instead of succumbing to it, keep your skills and knowledge sharp.

Read More →
F&Iby StaffNovember 17, 2025

F&I in the Gap

The office’s offerings can make the difference for cash-strapped consumers in an unpredictable market.

Read More →
Ad Loading...
F&INovember 10, 2025

Singing a Gospel Song Backward

Crime and punishment in auto retail and how to avoid them

Read More →
F&INovember 5, 2025

One Bad Day

Trent White of the Automotive Training Academy by Assurant explains how to help customers see the high cost risk with even the most reliable vehicles.

Read More →
Industryby Hannah MitchellNovember 3, 2025

Q3 Auto Loans Reveal Stress

Data reflect growing finance activity on the extreme ends of credit risk scale

Read More →
Ad Loading...
F&Iby Hannah MitchellOctober 29, 2025

The It Factor in F&I

What this valuable trait looks like in the day-to-day work of the sector

Read More →